Online Customer Services

Looking for innovative tools that can help you control loss costs, make better insurance and risk management decisions and work more efficiently? Look no further than Zurich. Because change happenz.

We offer a range of Customer Services to help you control insurance costs, reduce claims and minimize the cost of those claims that do occur. We also offer powerful, value-added risk engineering, third party claims administration and medical management services on a bundled or unbundled basis. And if you face litigation, we can put Zurich's Staff Legal Services on your side to help ensure quality litigation management. Explore!

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 Your eBusiness Portfolio
Below are the Zurich North America eBusiness services to which you currently subscribe.
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 More eBusiness Options
The following additional eBusiness services may be of particular interest to you. To learn more about any of these services, contact us.
Boiler Inspection Request Online - Regular boiler/machinery inspection is critical to the proper functioning and safety of your facility. As an added convenience, Zurich customers may now request boiler inspection online.

Crimson - Risk Engineering's Crimson provides a powerful customer service reporting system online. It gives our corporate customers instant access to their global risk assessment data; ready to interrogate and to assist in managing their business risks.

E-Risk Questionnaire Online - Zurich's E-Risk Questionnaire is a free online survey designed to help you assess the security of your IT systems and identify security gaps that you want to evaluate and control further.

eZTransition - eZTransition provides zurich customers with the necessary return-to-work tools and resources to help reduce workers' compensation, disability and worker replacement costs. It focuses on the three phases of return-to-work strategy including pre-injury, injury management and return-to-work. eZ Transition contains information necessary to help our customers decrease production delays, promote earlier communication, and awareness of employee injury. It also provides information to help increase consistency in addressing the Family and Medical Leave Act and the Americans with Disabilities Act.

FirstReport ONLINETM - FirstReport ONLINETM, provides both large and small employers a secure, online OSHA record keeping service for occupational safety and health incidents. The "Incident Description" entry form will also produce state specific "First Reports of Injury" and provide management reports.

Impairment Notification/Restoration Permits - Impairments to fire protection systems can prove to be disastrous in emergency situations. This tool provides information, instructions and utilities facilitating impairment notification and restoration of fire protection systems via Fax, e-mail or online.

IRMI Onlinetm - learn how to reduce losses by increasing knowledge and understanding of current contract management issues through the Contractual Risk Transfer reference manual. Each month you will also receive new ideas, tips and tactics to help manage your construction business.

Pharmacy Locator - The Cypress Care Pharmacy Locator is a tool that can be used by our customers or claims adjusters to find the nearest pharmacy using a zip code location. The Cypress Care pharmacy locator can be used to find a list of over 60,000 network pharmacies nationwide.

Risk Features - Zurich Risk Features is designed to help our customers and brokers better understand the risk grading process and allows us to work together in reducing risk for the benefit of both Zurich and its customers.

RiskAccess - learn about the ability to obtain current claim information and adjuster's notes online through the RiskAccess product.

RiskImage - learn about the ability to view claim file documents online through the use of the RiskImage product.

Surety Bond Validator - Use this quick and easy search to determine if a bond has been reported and authorized by Zurich.

Virtual Consulting - provides innovative risk engineering solutions and services that can optimize operating performance and accelerate financial results.

Virtual Risk Manager - Airbrakes - Delivers state-of-the-art driver training on airbrake systems to prevent crashes caused by brake defects, safety violations and costly roadside brake repairs. This technical training product is designed to give drivers and technicians a through understanding of the air brake system.

Virtual Risk Manager - Fire - A state-of-the-art system to help businesses reduce their risk of fire and comprehensively train employees on prevention/recognition techniques and safe emergency procedures.

Virtual Risk Manager - Fleet - The world's first interactive motor fleet risk management tool kit. Virtual Fleet Manager enables you to do online fleet auditing, driver risk assessments and defensive driver training with full management reporting.

Virtual Risk Manager - Forklift - Delivers state-of-the-art forklift operator training and hazard profile assessment. This is not an OSHA training product but instead a on-line product designed to assess a forklift operator's hazard profile.

Virtual University - Risk Engineering's Virtual University contains a range of low cost health and safety e-learning courses, incorporating a learning management system along with automated compliance recordkeeping for individuals and enterprises with government-mandated training requirements.

ZLPRS - Zurich Lenders Property Reporting System

Zurich C.a.r.e. Directory Online - The Zurich C.a.r.e. Directory Online is the latest tool designed to provide workers compensation customers, agents, brokers, and insureds involved with Zurich's Managed Care program access to an online directory of PPO medical providers. The user will view the latest list of hospitals, physicians and related medical services in their geographic area, including a street map showing the provider's address, phone number, and location.

Zurich eZ Pay - Zurich eZ Pay allows you to view and pay your insurance premiums with the click of a button.

Zurich RiskIntelligence Exchange - learn about the ability to view loss data from your past and present carriers through the RiskIntelligence Exchange product.

Zurich RiskIntelligence Express - Zurich North America's Customer Services aim at reducing the overall cost of our customers' insurance programs by effectively controlling losses and claim costs. Discover the ease, efficiencies and capabilities that can be yours with Zurich North America.

Zurich RiskIntelligence - obtain current claim and loss reports online

Zurich Safety Plan Resource - Risk Engineering has partnered with OSHA Fast Fix, a leading provider of written OSHA compliance plans, to provide a suite of OSHA-oriented safety plans to Zurich customers. These plans address specific exposures, as well as, OSHA requirements.


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Policies are underwritten by the member companies of Zurich North America, including Zurich American Insurance Company
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